Troubleshoot buying issues with Microsoft Store
Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.
Unable to Complete Payment on Microsoft Store - Microsoft Q&A
Jun 15, 2025 · Despite trying multiple payment methods—including the same card used for my Copilot subscription—the transaction does not go through. I have already reviewed Microsoft’s …
Fix problems with apps from Microsoft Store
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter. If …
Help with Microsoft Store purchases
Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. If you still …
I can't find or install an app from Microsoft Store
Learn why you might not be able to find or install some of the apps in Microsoft Store.
[Article] Troubleshoot Microsoft Store on a Windows 10/11 …
Jul 17, 2025 · This article will guide you through troubleshooting steps to resolve issues with the Microsoft Store on Windows 10/11 machines and explain the relationship between Microsoft …
Troubleshoot Microsoft Store app download failures
Jan 15, 2025 · This article provides guidance for troubleshooting failures in downloading or updating apps from Microsoft Store.
Microsoft Store doesn't open - Microsoft Support
If you're having trouble launching Microsoft Store, here are some things to try: Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, …
Trying to purchase Windows 11 Pro and I get a trouble processing ...
Jul 15, 2025 · I've been trying to purchase Windows 11 Pro to use on Parallels and when checking out I get the below error. I've checked my address and used multiple cards with the …
Troubleshoot buying issues with Microsoft Store
Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.
Problem with Microsoft Store apps - Microsoft Q&A
Jun 16, 2024 · Feel free to skip any that you've already tried: Press Windows key + R to open the Run dialog box. Type wsreset.exe and press Enter. This will reset the Microsoft Store cache …
how to fix microsoft store - Microsoft Q&A
Feb 26, 2025 · My Microsoft store won't allow me to download or upgrade apps and a pop up keeps appearing saying "error, something went wrong, we know what's wrong and are trying …
How to fix the damn "unable to complete purchase" or something …
Aug 10, 2025 · Unable to complete purchase error usually points to either an account/billing issue or a restriction set on your profile. Let’s narrow it down. Are you using your account or a child …
Problem with purchase from Microsoft Store - Microsoft Q&A
May 24, 2020 · I wanted to give a game as a gift to my fiend. It occurred when I was purchasing this game from the Microsoft Store. But got an error message: Contact us at Microsoft support. …
Fix problems with apps from Microsoft Store
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter. If …
How to fix Microsoft store error "Something went wrong. we're …
May 1, 2024 · I am a user of Microsoft products like you, and it is a pleasure to greet you. I understand you're encountering the error code 0x80070005 in the Microsoft Store on Windows …
"Unable to complete this transaction" error message - Microsoft …
Start by visiting microsoft.com/store. Select Search in the top right-hand corner and type in the product you want to purchase. Your results will be displayed and click the product to get the …
I can't find or install an app from Microsoft Store
Learn why you might not be able to find or install some of the apps in Microsoft Store.
Card info it’s right but on the website it says it’s wrong
1 day ago · This has been happening repeatedly, and at this point the only way I can make a purchase is by physically going out to buy a redeemable gift card, which clearly indicates a …
Contact - Microsoft Support
AI in Windows Explore Microsoft products Windows 11 apps ... Certified Refurbished Microsoft Store Promise Flexible Payments ... Educator training and development Deals for students …
疑難解答 Microsoft Store 的購買問題 - Microsoft Support
如果您無法從 Microsoft Store 購買應用程式、遊戲或下載專案，請嘗試下列步驟。
Need to play Minecraft Java on new PC, but ... - learn.microsoft.com
6 days ago · Sometimes, the purchasing account (Microsoft Account) signed into the Microsoft Store can change, which may cause issues with accessing your games. Here are a few steps …
How to fix age restriction in xbox - Microsoft Q&A
Dec 20, 2025 · They can help you troubleshoot the problem and ensure that your account settings are correct. Consider Account Recreation: If all else fails and you are unable to resolve the …