The budget airline’s controversial policy changes are more of a hit with employees than consumers—but they’re still projected ...

Bob Jordan recently introduced major changes to the way the low-cost airline works, which caused a stir among loyal fliers ...

Southwest Airlines has made some big changes (and some small ones too) over the past few months, and the airline today looks ...

Bob Jordan said some people chose not to fly on Southwest because it lacked premium options offered by other airlines.

In fact, he seldom wears a suit when flying and usually wears a vest or polo shirt because he wants to work with the crew.

In midst of transformation, airline looks to introduce services for high-spending travelers as it overhauls business model ...

Activist investor Elliott Management said Monday it would mount a proxy fight to push for change at Southwest Airlines through a special shareholder vote unless management is willing to negotiate ...

Southwest CEO Bob Jordan talked everything from airport lounges, flights to Europe, using Rapid Rewards points to book on Air ...

Southwest Airlines, long praised for its "Bags Fly Free" policy, announced in March it would end free checked baggage for ...

What made Southwest different from other airlines seemingly vanished in a few short months, but CEO Bob Jordan isn't too ...

Southwest Airlines has come under fire in the past few months for making a number of changes like ending free bags and ...