"We are excited to partner with Topsort to offer our clients a more comprehensive and powerful e-commerce solution for displaying sponsored products," said Roland Gossage, CEO of GroupBy, in a ...

In today's world, the phone remains a vital communication tool, especially for financial, healthcare, and other highly personal interactions.Unfortunately, due to phone-based fraud, consumers are ...

See how companies are boosting revenue and customer retention through CX investments.Did you know 40% of companies plan to increase investments to improve customer experience (CX) quality over the ...

Research firm InsightAce Analytic has projected the global market for artificial intelligence in CRM to surge from $14.8 billion last year to more than $138.6 billion by 2031, growing at a robust ...

I know that many of you have big AI or innovation goals for 2025. But the way I see it, if your contact center platform offers this capability, turn it the heck on and get that money. And don’t stop ...

Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...

Bending Spoons, providers of a suite of digital technology products including Evernote, Issuu, Meetup, Remini, StreamYard, Splice, and WeTransfer, will acquire Brightcove, a streaming technology ...

Picture a future where every customer interaction becomes an opportunity for growth and every agent benefits from precision-guided support to thrive. GenAI is not merely a technological advancement—it ...