Choosing the Right USSD Platform for your Business Choosing the right USSD backend platform is crucial because the consequences of a poor choice can be significant and multifaceted. While USSD’s ...

With so many platforms available today, how do you choose the right call center software for your business? Whether you're launching a new contact center or upgrading your existing one, here’s what to ...

In today’s always-on world, your customers expect immediate answers— anytime, anywhere. But hiring agents to stay online 24/7 can be expensive, inefficient, and impossible for most businesses. So how ...

In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

In today’s fast-moving digital world, customers want fast, convenient, and personalized interactions—especially when they're ready to buy. That’s where an AI-powered WhatsApp chatbot steps in, ...

What is a Call Center RFP A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and ...

What Are Customer Touchpoints? A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an ...

‍ As businesses adapt to the fast-paced digital landscape, soft telephony —powered by advanced VoIP (Voice over Internet Protocol) software—is emerging as a transformative tool for communication and ...

What is a Soft PBX? A soft PBX is a software-based private branch exchange system that enables businesses to route internal and external calls seamlessly. Unlike traditional hardware-based systems, ...

How Can Businesses in Tanzania Leverage AI-powered Call Centers? Here are key ways AI-powered call centers in Tanzania can revolutionize customer service for businesses: Utilize AI-Powered Agents: ...

Embracing AI in Kenya’s Call Centers AI-powered call centers in Kenya are reshaping customer service by enhancing efficiency, personalizing interactions, and improving time management. By addressing ...

AI-Powered Call Center in South Africa: Revolutionizing Retail and Customer Experience In March 2023, the Shoprite Group made history by becoming the first clothing retailer in South Africa to ...