When Customer Service Becomes an Endless 'Sales Pitch' - what has a car dealership got to do with a contact centre?

OMNINGAGE announce contact centre updates in latest release designed to make customer interactions smoother, smarter, and ...

Create Efficiencies Before, During and After Interactions. Those that implement AI to support their contact centre ...

Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business Systems ...

To celebrate National Inclusion Week Cirrus releases report highlighting how diversity, equity & inclusion is reshaping ...