Dubai-based company Renty.ae adopts a customer-centric culture on all levels of its work, enabling it to enhance performance, launch new services, and expand its fleet of cars and yachts.

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Fake customer service numbers on Google are scamming people. Learn how to stay safe and stop scammers from taking control of ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

CarMax is once again slimming down its workforce, this time axing around 350 positions nationwide. Most of the cuts hit its Customer Experience Centers, the network of employees who help buyers ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

Doha, Qatar: In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has inaugurated a new call center dedicated to serving ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...