A dispatcher is speaking out about a frantic search for a young girl abducted in southeast Ohio that ended in a confrontation that left her father dead.

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

Summary SSRS conducted the National Public Opinion Reference Survey (NPORS) for Pew Research Center using address-based ...

VereQuest has been a trusted partner to leading organizations, helping them improve contact center agent performance and overall customer engagement since 2002. With extensive experience in call ...

Mitel ®, a global leader in business communications, today announced it has been positioned as a Leader in the Aragon Research Globe™ reports for both Intelligent Unified Communications and ...

Defense attorneys have begun cross-examining a convicted former ComEd executive at the bribery and racketeering trial of ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

Call if you can; text if you can’t. It is a new 911 service that has launched in Rock Island and Scott counties.

The Anaheim Police Department is organizing another round of its PACE classes for residents. This 14-week program for residents takes an in-depth look at the police department. Classes begin in ...

South Korean President Yoon Suk Yeol spoke with U.S. President-elect Donald Trump on the telephone Thursday and the two ...

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...