and even avoid many of the causes of call center burnout. This guide will cover the best practices for designing IVR call ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

Greetings and welcome to LivePerson third quarter, 2024 earnings conference call. (Operator Instructions) As a reminder, this conference is being recorded. It is now my pleasure to introduce your host ...

The Ernest N. Morial Convention Center is searching for a new leader after Michael Sawaya, who has run the complex since 2018 ...

The SEC alleged that Unisys Corp. (“Unisys”), Avaya Holdings Corp. (“Avaya”), Check Point ... cloud computing service providers, data center service providers, managed service providers, providers of ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

A newly issued patent for synthetic voice detection will be built into Daon’s call center fraud protection platform to secure ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract ...

A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the ...

Advancing AI solutions through strategic partnerships—discover how to enhance customer engagement and operational efficiency with cutting-edge technology.