DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI.

Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can ...

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible ...

Not having enough self-service options can create a bottleneck in your IVR call flow. Every customer who could solve their own issue ends up waiting in line to speak with an agent, lengthening ...

It’s debuting today with a collection of magnetic peripherals called Flow that’s centered around a wireless split keyboard, all designed to make it easier to find your perfect ergonomic layout ...

Here, we'll dive into one specific type of option — the call option — what it is, how it works, why you might want to buy or sell it, and how a call option makes money. It indicates an ...

Not only do clients and customers have higher expectations but they also want quicker answers, shorter call times and clear resolutions to their problems. They also have numerous options ...

Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...

Google Voice has better security features and a tidy interface, but Zoom Phone has better call management tools, so it really depends on what your company’s priorities are when choosing from two ...

With Zoho Flow, you can connect RingCentral with over 800 business applications and automate workflows between them. What's more, you can build integrations without writing a single line of code and ...

Have no fear—affinity diagrams are here to save you from getting overwhelmed by the sheer volume of data you’ve gathered. They’ll help you navigate through and organize your data in an incredibly ...