Dive Brief: Subway CEO John Chidsey will retire at the end of the year after five years in the position, the company said ...

While customers feel more pressure to tip across industries, they still tip a relatively stable 18% at restaurants.

The fast casual chain is also on track to open a record-number of restaurants this year in the range of 285 to 315 units.

Comparable sales headwinds haven’t slowed Jack in the Box’s growth, with the brand opening more stores than it closed for the ...

In its largest deal since the concept was introduced in September, Griddle & Go will open in New Jersey in October 2025.

In his first months as the chain’s VP of innovation and growth, Anthony Amoroso helped create new menu items like Rigatoni al ...

Additions include an AI tool that answers operators’ questions and a group of features meant to help manage and process ...

Marika McCauley Sine, who previously served as Mars’ global vice president of sustainability and chief sustainability officer ...

Cook, a former UPS financial exec, joins the company as it closes some weak stores but sees overall sales strength relative ...

Jyoti Lynch is tasked with creating a comprehensive technology strategy to enhance the guest experience and improve franchise ...

AI usage has also skyrocketed, primarily in the back-of-house. 95% of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 ...

What does customer experience mean at a restaurant? Customer experience (CX) in restaurants encompasses every aspect of the ...