Picture a future where every customer interaction becomes an opportunity for growth and every agent benefits from precision-guided support to thrive. GenAI is not merely a technological advancement—it ...

I know that many of you have big AI or innovation goals for 2025. But the way I see it, if your contact center platform offers this capability, turn it the heck on and get that money. And don’t stop ...

Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...

Bending Spoons, providers of a suite of digital technology products including Evernote, Issuu, Meetup, Remini, StreamYard, Splice, and WeTransfer, will acquire Brightcove, a streaming technology ...

Generative artificial intelligence will eventually change the way organizations collect, analyze, and act on customer insights, Forrester Research says in a new report. But for now, only one-third of ...