Choosing the Right USSD Platform for your Business Choosing the right USSD backend platform is crucial because the consequences of a poor choice can be significant and multifaceted. While USSD’s ...

Why Businesses in Kenya are Moving from Spreadsheets to CRM While spreadsheets have been a staple for many small businesses in Kenya, the rise of CRM software offers a more efficient and secure way to ...

7 Reasons API's are benefiting Kenyan businesses API's at their core are necessary for companies that are gearing towards digital transformation. With the global market increasingly becoming dependent ...

For years, businesses have relied on robotic voice systems to handle high volumes of customer calls. While efficient, they’ve often come with a cost — sounding mechanical, impersonal, and frustrating ...

The Future of Call Centers in Kenya: 5 Trends Shaping the Industry and What to Expect Welcome to the future of call centers in Kenya, where technology and customer experience converge to shape a ...