SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon.

Zappos.com Inc. has long offered pay to new hires who wanted to quit. The company’s leader, Tony Hsieh, said he wants employees who are truly excited about working for the Las Vegas-based online ...

Make company culture a first priority and the rest — including marketing and customer service — will fall into place. That was the message Zappos Chief Executive Officer Tony Hsieh hoped to ...

Zappos.com tour guide Erika Newman (right) shows off the ball pit in the human resources department of the company's Las Vegas headquarters. Zappos eliminated managers and embraced a system of ...

Zappos has always been an a company looking for an edge in many areas, not the least of which is social media. They currently have 440 employees (know as Zapponians) ...

Zappos Chief Executive Officer Tony Hsieh, one of the few workers to have a title, is confident the company has the right kind of culture to be around in the marketplace -- and on the list -- for ...

At Zappos, an engaging work culture comes first; the company lavishly invests in morale. But what's the business rationale for spending generously to make employees happy? Economics correspondent ...

Zappos.com gained prominence on the social media radar earlier this year when Hsieh, his executive team and hundreds of the company's employees created a one-brand army on Twitter.

Zappos built its business on offering staggering selection–first footwear, then adding apparel, accessories, and housewares. The 13-year-old e-commerce giant now boasts 127,000 styles (about 40% ...

Zappos CEO Tony Hsieh has informed his workers and managers in a memo that Las Vegas-based Zappos, the downtown online retailer owned by Amazon, is going manager-free by the end of April and that ...

It's called Zappos. A couple of months later, the uber smart 27-year old Hsieh joined the company as its CEO and, well, the rest is history. Today, Zappos is a wholly owned subsidiary of Amazon ...