Regulators’ assessment of customer support centers has spurred recent lawsuits from UnitedHealthcare, Centene and Humana. But ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

"It definitely reignited just a sense of why I do the job, and my love for the job," said 911 operator Alyssa Eichholtz ...

Summary SSRS conducted the National Public Opinion Reference Survey (NPORS) for Pew Research Center using address-based ...

A dispatcher is speaking out about a frantic search for a young girl abducted in southeast Ohio that ended in a confrontation ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

RingCentral has inked partnerships with a variety of legacy PBX and telecommunication service providers to deliver co-branded UCaaS solutions to approximately half of the 400 million on-premises phone ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract ...

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Interpretation by telephone available for other languages ... You can fill your birth control prescriptions at our health center instead of the pharmacy. Please call 1-2 business days before pick up.