If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract ...

Android: Hold down the power button, or the power button and the volume down key (depending on your Android phone), until the ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Donald Trump has appointed Susie Wiles, his campaign manager, as his White House chief of staff in his first big appointment ...

Summary SSRS conducted the National Public Opinion Reference Survey (NPORS) for Pew Research Center using address-based ...

Call if you can; text if you can’t. It is a new 911 service that has launched in Rock Island and Scott counties.

A dispatcher is speaking out about a frantic search for a young girl abducted in southeast Ohio that ended in a confrontation that left her father dead.

SEOUL (Reuters) -South Korean President Yoon Suk Yeol spoke with Donald Trump on Thursday and congratulated him on winning ...

After Salman Khan, Bollywood superstar Shah Rukh Khan has got a death threat call over phone. An FIR has been registered at ...

and my love for the job," said 911 operator Alyssa Eichholtz A 911 operator from Indiana is being praised for helping a ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...