How To Setup an IVR Call Flow to Maximize Containment Rate
and even avoid many of the causes of call center burnout. This guide will cover the best practices for designing IVR call ...
Why Customers and Companies Love Interactive Voice Response
IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...
HTC Vive Focus Vision Review: A Solid VR Headset With A Considerable Price Tag
The HTC Vive Focus is a virtual reality headset that's made to outpace most others -- but with these specs, is it worth the ...
No Jitter1d
Virtual Agents Offer Contact Center Relief – But Come With Pitfalls
Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...