Invest in quality with long-lasting products. Learn about the durability of leather boots, stainless steel knives, and cast ...

Precision mining is the resources industry's version of keyhole surgery, according to the CSIRO. Once a deposit is discovered ...

As an entrepreneur, reaching a revenue ceiling can feel discouraging. When your sales are stagnating it’s often a sign that ...

Public relations (PR) and marketing — two sides of the same coin, yet each plays a unique role in how businesses connect with their audience. While PR focuses on shaping a positive public image ...

In a world where it is necessary to stay on your toes when it comes to advertising, it can be easy to get caught up in the ...

South Africa leads in CX outsourcing, with the US its fastest growing source market for global business services from South Africa, writes Clinton Cohen, CEO of iContact BPO. As South Africa continues ...

Customer lifetime value (CLV) represents the total value a customer brings to a business over their lifetime. It’s the sum of all purchases, and can be calculated by multiplying the customer value by ...

Deliver health care services at a reasonable cost. Support the well-being of the health care workforce. Value-based care arrangements tie payment amounts for services provided to patients to the ...

“Net Promoter Score (NPS)” How likely are your customers to recommend your brand to others? “Customer Lifetime Value (CLV)” How much revenue can you expect from a customer over their relationship with ...