Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

Intradiem delivers superior agent and customer experiences while at the same time reducing operating costs. Real-time automation reveals critical untapped capacity by identifying and leveraging ...

At GITEX Global 2024, Sobot highlighted its comprehensive customer contact solution designed to enhance customer experience (CX). The platform integrates various communication channels into a single ...

Mitel ®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, today announced an expanded partnership that will bring leading generative ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

Greetings and welcome to LivePerson third quarter, 2024 earnings conference call. (Operator Instructions) As a reminder, this conference is being recorded. It is now my pleasure to introduce your host ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

A newly issued patent for synthetic voice detection will be built into Daon’s call center fraud protection platform to secure ...