Advancing AI solutions through strategic partnerships—discover how to enhance customer engagement and operational efficiency with cutting-edge technology.

RingCentral has inked partnerships with a variety of legacy PBX and telecommunication service providers to deliver co-branded UCaaS solutions to approximately half of the 400 million on-premises phone ...

Greetings and welcome to LivePerson third quarter, 2024 earnings conference call. (Operator Instructions) As a reminder, this conference is being recorded. It is now my pleasure to introduce your host ...

A newly issued patent for synthetic voice detection will be built into Daon’s call center fraud protection platform to secure ...

The SEC alleged that Unisys Corp. (“Unisys”), Avaya Holdings Corp. (“Avaya”), Check Point ... cloud computing service providers, data center service providers, managed service providers, providers of ...

A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract ...

Visitors to Phoenix Contact USA’s Customer Technology Center (CTC) in Houston can now experience an interactive, hands-on ...

Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, ...

LivePerson, Inc. ("LivePerson", the "Company", "we" or "us"), the enterprise leader in digital customer conversations, today announced financial results for the third quarter ended September 30, ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...