Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible ...

Here we will start from a caller picking up the phone attempting to make a call. The flow will be broken down into off-hook, digit receipt, ring down, conversation, and on-hook sections. We will start ...

Avaya's Contact Center Express will coexist with Nortel's CC 7 -- both products target midmarket call center customers -- but a future version, dubbed CC 8, will be available within six months.

Unified communications powerhouse Avaya has initiated cost-cutting measures that includes an unspecified number of layoffs. Avaya confirmed the latest round of layoffs to CRN on Wednesday.

Avaya provides solutions to enhance and simplify communications and collaboration, including unified communications and contact center solutions. The company focuses on cloud communications and a ...

Introduces chemical engineering as a profession using the theme of industrial chemical production. Covered concepts include process flow diagrams, unit operations, green engineering, and career ...

If you're interested in options trading, one of the first things to learn is the difference between call and put options. You'll see these terms used all the time, so understanding them is a must.

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI.

Whether you’re mapping out a project for engineering, IT or project management, Visio offers a smooth, efficient way to ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can ...