Google Voice has better security features and a tidy interface, but Zoom Phone has better call management tools, so it really depends on what your company’s priorities are when choosing from two ...

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible ...

It’s debuting today with a collection of magnetic peripherals called Flow that’s centered around a wireless split keyboard, all designed to make it easier to find your perfect ergonomic layout ...

Not having enough self-service options can create a bottleneck in your IVR call flow. Every customer who could solve their own issue ends up waiting in line to speak with an agent, lengthening ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI.

Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can ...

Learn More The number of AI video generation models continues to grow with a new one, Pyramid Flow, launching this week and offering high quality video clips up to 10 seconds in length ...