ASAPP, a provider of AI-powered contact center software, is releasing its Customer Experience Platform (CXP), an enterprise solution for building and scaling the Agentic Enterprise.

The goal is enabling frictionless conversational and agentic transactions across enterprise customers worldwide ...

AI continues to be the topic du jour for various aspects of knowledge management, and 2026 looks to be no exception as leaders in the industry look ahead ...

The Luware Nimbus Companion complements the Nimbus Virtual User framework by focusing on augmentation: it supports human users directly with advanced analytics and AI insights, identifying exactly ...

The update empowers organizations to modernize IT, support hybrid workforces, and scale seamlessly across on-premises, cloud, and multi-cloud environments ...

He distinguishes between big “I” Innovation (like R&D/S&T) and small “I” innovation. Big “I” Innovation has formal processes of taking research and teaching at a far horizon. Small “i” innovation ...

Direct edge performance insights and diagnostics made instantly actionable for IT, end-users, and applications ...

The acquisition will deliver a comprehensive solution that gives marketers a holistic understanding of how their brands appear across owned channels, LLMs, traditional search and the wider web ...

2:15 p.m. - 3:00 p.m. C104: Intranet Showcase ...

The KMWorld Promise Award is given to the organization that provides innovative technology solutions for customers by implementing and integrating knowledge management practices into their business pr ...

Rebecca has over 25 years of experience in Knowledge and Information Management, with a career spanning roles at Amgen, Amazon Web Services, MetLife and multiple law firms. She has built and led ...

An expert with 25+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. Seth has worked with a diverse roster of ...