From South Carolina to New York and beyond, states, cities and counties are vastly improving contact center experiences with ...

“A cybersecurity mesh is a platform that provides centralized management and visibility across a vast ecosystem of solutions, ...

AIoE introduces AI-driven automation, in which people may be part of the loop but AI systems make decisions independently or ...

Joel Keller spent more than a decade in IT before becoming a full-time journalist. He has written for The New York Times, ...

Some of the federal funding initiatives include the $42.45 billion Broadband Equity, Access and Deployment grant program — ...

Edge computing can enhance citizen services, but equipment must be properly hardened against physical and environmental ...

Modular data centers allow state IT leaders to assemble a data center in a container or trailer for rapid deployment.

As employees embrace generative AI platforms, IT professionals must find ways to ensure that sensitive data isn’t being ...