Loyalty programs aren’t what they used to be —but retail experts say these six put the customer first instead of simply harvesting personal data.

It's no secret that loyalty programs have become increasingly popular. According to a survey by Lending Tree, about 80% of American consumers are members of at least one loyalty program. A loyalty ...

The use of artificial intelligence (AI) programs to make employment-related decisions creates a risk for employers to be subject to Title VII discrimination claims. AI programs are complex machines ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

Amelia Ruscoe is affiliated with the Literacy Education Network, Western Australia (LENWA) and the Schools Curriculum and Standards Authority, W.A. (SCSA). Fiona Boylan is affiliated with the Schools ...

Programs that direct public money toward private schools of a family’s choosing or family accounts that can cover any education expenses outside the public school system are proliferating. Parents say ...

It was once a daunting task to manage thousands of student, staff and faculty devices in higher education. It became even more difficult as colleges embraced hybrid learning and remote work, ...

JACKSONVILLE, Fla — Action News Jax Investigates found a program pitched to school districts as a way to keep kids safe has some serious flaws. Investigator Emily Turner dug into the artificial ...

Lucid’s new Recharged program certifies used Air sedans with extra warranty coverage and big discounts, effectively turning ...

A dozen college students are saying the word "pat" and jotting down notes about the sounds being made. "Puh - AH - tt" Pay attention to the shapes your mouths make as you pronounce the word, instructs ...