Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Gary Chervitz is a friend and faithful subscriber to The ...

I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

NEW YORK, June 27, 2025--(BUSINESS WIRE)--Perfect Corp., the leading beauty and fashion tech solutions provider, today announced that it has been named the winner of the "Brand & Retail: Best Outcomes ...

Want great service? Avoid these pitfalls when speaking with a customer rep. In a perfect world, every experience or exchange would run smoothly without a blip, bump, or glitch of which to speak. But ...

In customer service, your ability to connect, solve problems, and remain calm under pressure is everything. But before you ever pick up a phone or greet a customer, there's one key interaction you ...