When executed well, patient journey maps are useful for discovering healthcare gaps and intervention points, understanding and improving patient experiences and outcomes, and streamlining the ...

Moon-Seo said nearly all the journey mapping studies she and Buster found related to health care or consumer economics.

Financial toxicity is a burden many patients and their families unfortunately are forced to shoulder, leading some to delay ...

Mapping and managing the patient journey One solution is adapting the concept of customer journey mapping and management to healthcare. The model allows pharma companies to consolidate the huge ...