Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing system ...

A new ticketing system for the free-music festival was announced. Options include a lottery and limited tickets from TBD community box office locations one day before a show. The full festival lineup ...