Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

Call recording and transcription has become available to try out in the iOS 18.1 developer beta. Here's what it's like, and how to use it. Part of the wave of iOS 18 updates, call recording and ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

For years, iPhone users have had access to voice and screen recording features across various apps, with notable exceptions being the Phone and FaceTime apps. Apple also restricted third-party ...