In the early weeks of the administration, an internal ICE memo reported by Reuters and The Guardian laid out an effort to ...

U.S. Immigration and Customs Enforcement plans to open a national call center to help local and state law enforcement ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

MISSISSAUGA Ontario Cara Operations Ltd., based here, Canada's largest full-service restaurant operator with multiple brands, will use Exit 41 Inc.'s Order Perfect 2.0 technology for call center ...

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers. Automatic speech recognition (ASR) technology has gotten a lot better in ...

When customers call a contact center, the last thing they expect is to be delighted. They brace themselves for complicated and annoying IVRs, multiple conversations with multiple agents and lengthy ...

Although consumers are sharing insights and asking questions via email and social networks, the call center remains the hub of all retail service, according to research from American Express. The ...

Dubuque celebrated the opening of its new 911 Emergency Communications Center Thursday, marking the completion of a project ...

VOLUSIA COUNTY, Fla. — AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is ...

TP slashed its full-year revenue and profit guidance on Tuesday, as a "highly volatile business environment" in the United States hit its language services and recruitment outsourcing businesses.