There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

Ask the representative to include any setup fees, monthly minimum fees and additional costs in the proposal they send. If you are unable to obtain or decipher an itemized list of costs, that’s a red ...

Call center outsourcing allows businesses to focus their resources on the products and services for which they were set up. It avails you more time for product development, marketing, sales and ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will ...

VereQuest has been a trusted partner to leading organizations, helping them improve contact center agent performance and overall customer engagement since 2002. With extensive experience in call ...

Spartanburg County is continuing cleanup efforts with the help of the South Carolina National Guard and workers from as far ...