There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

Ask the representative to include any setup fees, monthly minimum fees and additional costs in the proposal they send. If you are unable to obtain or decipher an itemized list of costs, that’s a red ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Colorado attorneys have teamed up with the nonpartisan nonprofit Colorado Common Cause to walk last-minute voters through the ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract ...

The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will ...

The Board of Supervisors is slated tomorrow to renew an agreement for 211 call center service throughout Riverside County, at a cost of $2.2 million, connecting callers with government agencies and ...

Spartanburg County is continuing cleanup efforts with the help of the South Carolina National Guard and workers from as far ...

Colorado attorneys have teamed up with the nonpartisan nonprofit Colorado Common Cause to walk last-minute voters through the process of casting their ballots.