The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Steve Pruden Creating ...
It's a tough economic landscape out there. Personalized, real-time CX is the game changer. Karen Naves has a keen eye for connecting customer data to the digital experience. Having a clear ...
The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...
More Than Two-Thirds Are Less Confident in the Economy Than a Year Ago and 76 Percent Are Spending Less, Trimming Retail Purchases Struggling with inflation and economic uncertainty, 56 percent of ...
You probably have heard of those special dates on the business calendar. Think National Fun at Work Day, Employee Appreciation Day, National Bike to Work Day, or even National Salesperson Day. While ...
New Survey Reveals 64% of Consumers Have Jumped to a Competitor Following a Poor Customer Experience
Verint State of Digital Customer Experience Research Underscores the Need for Speed and Ease in Digital-First Customer Service Huntington, NY, July 8, 2022 — Consumers want in-the-moment responses and ...
Attendees of the Interactive Customer Experience Summit will hear how Dave's Hot Chicken, which was born in 2018 but topped the 2023 Fast Casual Top 100 Movers & Shakers list five years later, was ...
Everyone today is looking for a knock-your-socks-off customer experience, and they know the best companies out there are already doing it. I saw some great insights on how to do it in More Is More by ...
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